Refund Policy
We want you to love your Southland gear. If something isn’t quite right, please review our return and refund policy below.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, merchandise must be:
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Unworn and unused
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Unwashed
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In its original condition
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Free from stains, odors, pet hair, or other signs of wear
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Returned with original tags and packaging, when applicable
Southland reserves the right to deny a return if an item does not meet these requirements.
Exchanges
Need a different size or style? Contact us at [EMAIL ADDRESS] within 30 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit instead.
Final Sale Items
The following items are final sale and are not eligible for return or exchange unless they arrive damaged or incorrect:
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Clearance or final-sale merchandise
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Gift cards
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Customized or personalized products
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Items specifically marked Final Sale at the time of purchase
Return Shipping
Unless the item arrived damaged, defective, or incorrect due to an error by Southland, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning merchandise. Southland is not responsible for return packages that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [EMAIL ADDRESS] within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the item.
If we determine that the item was damaged, defective, or incorrectly fulfilled, we will work with you to provide an appropriate replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account after it has been processed. Processing times vary by bank or payment provider.
Shipping charges are not refundable unless the return resulted from an error by Southland.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at jaxdaniels2024@yahoo.com.
We cannot guarantee cancellations or changes once an order has entered processing or has been shipped.
Lost or Stolen Packages
Please refer to our Shipping Policy for information regarding packages that are delayed, lost in transit, or marked as delivered but cannot be located.
How to Start a Return
To request a return or exchange, email:
Please include your name, order number, item(s) you would like to return, and reason for the return.
Do not send merchandise back before contacting us and receiving return instructions.
Questions?
If you have any questions regarding a return, exchange, or refund, please contact:
Southland Outdoors
jaxdaniels2024@yahoo.com
Gilmer, Texas, United States